JLPG Privacy Policy
— your data is completely secure

1 Introduction

JLPG (jlpg.ws) is a trusted online gaming and betting platform in Bangladesh. We believe privacy is a fundamental right for every user. That's why JLPG's Privacy Policy has been built on complete transparency — so you always know where your data goes, how it's used, and how well it's protected.

This Privacy Policy applies to the jlpg.ws website, mobile app, and all JLPG services. By creating an account or using our services, you are considered to have accepted this Privacy Policy.

2 What information we collect

JLPG only collects information that is genuinely necessary to provide our services. We never ask for excessive or unnecessary data.

• Information you provide directly through the registration form is collected at the point of entry.
• Financial information is collected securely during payment processing.
• Technical information is collected automatically via cookies and log files while you browse the website.
• A photo of your ID is collected during KYC verification — this is used for verification purposes only.

3 Use of Data

JLPG uses your data only for specific, legitimate purposes. Your information is never used for advertising or commercial gain.

• Account Management: Your information is used to create, verify, and secure your account.
• Payment Processing: Financial information is required to process deposits and withdrawals quickly and securely.
• Customer support: Your data is used to resolve issues and provide effective support.
• Fraud Prevention: To detect suspicious activity and protect the accounts of all users.
• Responsible Gaming: To monitor your gaming habits and provide alerts or support when needed.
• Legal Obligations: Relevant data is retained to comply with local and international legal requirements.
• Service Improvement: Analytical data is used to improve JLPG's games, betting features, and overall user experience.

4 Data retention & duration

JLPG retains your data only for as long as necessary — no longer. While your account is active, and for a defined period afterwards, certain data must be kept to meet legal obligations.

• Account data: retained for up to 5 years after account closure.
• Financial transaction data: retained for up to 7 years in accordance with anti-money laundering regulations.
• KYC documents: stored on secure servers after verification is complete and deleted 5 years after account closure.
• Log & technical data: automatically deleted after 90 days.
• Cookie data: cleared at the end of your browser session or after your specified duration.

Your data is stored in internationally certified data centers with 24/7 physical and digital security in place.

5 Data sharing policy

JLPG never sells your personal data. However, in certain situations, limited information may need to be shared with trusted parties.

• Payment Providers: Only the necessary information is shared with providers such as bKash, Nagad, and Rocket solely to process deposits and withdrawals.
• Game Providers: Limited data may be shared with licensed game providers for Live Casino and slots games.
• Legal Authorities: Providing relevant information to the appropriate authorities when required by court order or government investigation is a legal obligation.
• Anti-Fraud Organizations: Anonymised data may be analysed with accredited organisations to help detect fraud.

6 Cookies Policy

The JLPG website uses cookies to enhance your browsing experience and make the platform more effective. Cookies are small text files stored on your device.

• Essential Cookies: These cannot be disabled, as they are essential for maintaining login sessions and ensuring security.
• Performance cookies: Helps identify page loading speed and errors — fully anonymous.
• Functional cookies: Used to remember your language preference and theme settings.
• Analytics cookies: Used to understand which pages are most visited — data is anonymous and aggregated.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not function properly.

7 Your Rights

Under JLPG's Privacy Policy, you have several important rights. To exercise any of these rights, please contact our support team.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Requests to delete your data are accepted under specified conditions.
• Right to restrict processing: In certain cases, you may request that we restrict the use of your data.
• Data Portability: You may request a copy of your data in a standard, portable format.
• Marketing Opt-Out: You can opt out of promotional emails or notifications at any time.

8 Security Measures

JLPG follows the highest industry security standards to keep your data safe. Our technical team continuously monitors our systems and is always ready to respond to any threat.

• 256-bit SSL/TLS encryption on all data transfers.
• Two-Factor Authentication (2FA) available.
• Regular security audits and penetration testing.
• Database encryption — stored data is encrypted too.
• Automatic account lock on suspicious login attempts.
• 24/7 Security Operations Center (SOC) monitoring.

If you notice any security issue or suspicious activity, please Help Center let us know.

9 Protection of minors' data

JLPG strictly does not provide services to anyone under the age of 18 and does not collect their information.

• Age verification is mandatory at the time of registration.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• The account will also be closed immediately.
• If parents have any concerns Help Center Contact Us.

10 Policy updates

JLPG reserves the right to update this Privacy Policy as needed. We will notify you via notification or email before any significant changes take effect.

• The date of any update will be clearly displayed at the top of the page.
• Advance notice will be sent to your registered email for any major changes.
• Continued use of the service after any changes constitutes acceptance of the updated policy.
• Previous versions will be archived and made available upon request.

11 Contact us

For any questions, complaints, or requests regarding our Privacy Policy, please contact our Data Protection Team directly.

• General Support: support@jlpg.ws
• Privacy Requests: privacy@jlpg.ws
• Help Center: jlpg.ws/help-center
• Response time: 1–3 business days (within 24 hours for urgent cases)